Exchange and return

delivery

 

We'll send your package the same day

If the order is issued before 11 o'clock (excluding weekends and public holidays), it will be delivered on the day of the order. The delivery time is generally 2 days in Belgium and 2-3 days in Europe, with a maximum of 30 days. Except for special circumstances or one or more products cannot be delivered, the ordered products shall be delivered at one time. If the delivery time of the ordered products is different, the whole delivery time will be based on the longest delivery time.

Pay attention to the correct address on the website and ensure that the package is collected in time. If the package is returned because it is not cleared or accessible, We will have to charge you a transshipment fee without recourse or damages, and you should not forget that if you cancel your order after returning an undelivered package to Herman headwear's home, We have the right to deduct the freight from the reimbursement without recourse or compensation.

freight

The freight includes packing, handling and postal expenses. During the purchase process, you can estimate the port charges based on the country of shipment:

-If you order more than 45 euro to Belgium, there will be a port charge.

If you order more than 50 euro to France, there will be a port charge.

If you order more than 76 euro, standard port charges are available in Europe (excluding Islands).

Control tracking

You can access the account section at any time after your order is identified.

 

Exchange and return

 

I changed my mind What about?

The receipt doesn't meet your requirements? Copy this website code to your website to set up a voting box on your website. At Herman headwear, we respect your choice You just return the product to its original packaging and keep it in perfect condition. Copy this website code to your website to set up a voting box on your website. Damaged, salted or incomplete items will no longer exist and any claim or exchange claim will be deemed invalid after the expiration of the term.

How can I pay back the money?

Within 15 days of receiving the goods, Herman headwear will refund the amount you have paid, less any freight charges. The method of reimbursement will be the same as you choose when you order.

How can I repay or exchange?

You can change to a different color or size of the article, or for the same price or cheaper article. If it's cheaper, we'll give you the difference. If you want to change to a more expensive article, you need to return and order a new article about our eshop.

Copy this website code to your website to set up a voting box on your website. Attach this form with the article in the package. Reuse the original package. Label and address your delivery address. Copy this website code to your website to set up a voting box on your website.

If you have any questions about communication and return, please contact us by email. eshop@herman-headwear.com

 How long does it take to process my return?

Upon receipt of your package, we will send you an email to confirm the correct receipt and will make the refund within fifteen (15) days.

How long does it take to process my exchange?

Upon receipt of the package, we will send you an email to confirm the correct receipt and then proceed to send the new product.  Delivery usually takes 2 days for Belgium and 2 to 3 days for Europe, with a maximum delay of 30 days.